These Terms of Service (“Terms”) govern your access to and use of BatonRougePharmacy.com and any related pages, forms, accounts, communications, ordering features, prescription-review services, products, and services made available through the website (collectively, the “Services”).
The Services are operated by Tennis Friends LLC, doing business as Baton Rouge Pharmacy.com (“Baton Rouge Pharmacy,” “we,” “us,” or “our”).
By accessing the website, creating an account, submitting a questionnaire, requesting a prescription review, enrolling in automatic renewal, purchasing a product, or otherwise using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.
1. Eligibility and Louisiana-Only Service
You may use the Services only if:
- You are at least 18 years old;
- You are legally capable of entering into a binding agreement;
- You are physically located in Louisiana when receiving any telehealth or prescribing service, when required by law;
- You are a Louisiana resident or otherwise eligible for the Louisiana-only service described on the website;
- You provide accurate, current, and complete information; and
- Your use of the Services is lawful.
We may request identity, age, residency, location, prescription, payment, or other verification. We may decline or discontinue service when eligibility cannot be confirmed.
2. Not Emergency Care
The Services are not designed for emergencies or urgent medical conditions. Do not use the website, email, questionnaire, or account messaging to seek emergency assistance.
Call 911 or go to the nearest emergency department if you believe you may be experiencing a medical emergency.
For urgent medication reactions, contact a medical professional or poison control as appropriate. Sudden vision loss, sudden hearing loss, chest pain, severe allergic symptoms, or an erection lasting more than four hours may require immediate medical attention.
3. No General Medical Advice
Public website content is provided for general educational and informational purposes. It is not a substitute for individualized medical advice, diagnosis, treatment, or an in-person examination.
A clinician-patient relationship is established only to the extent permitted by law and only after an appropriately licensed provider accepts and reviews your information through the approved clinical process. Merely browsing the website, sending a general contact message, or placing an item in a cart does not create a clinician-patient relationship.
Always follow the instructions provided by your prescriber, pharmacist, medication label, and official medication materials.
4. Health Questionnaire and Your Responsibilities
You agree to answer all health, medication, identity, and eligibility questions truthfully, accurately, and completely. You must disclose relevant medical conditions, allergies, current medications, supplements, contraindications, and changes in your health.
You must not:
- Submit information for another person without lawful authority;
- Misrepresent your identity, age, location, medical history, symptoms, medications, or eligibility;
- Conceal information that could affect prescribing safety;
- Obtain medication for resale, transfer, or another person’s use; or
- Use the Services to obtain medication through fraud, deception, or unlawful means.
Incomplete or inaccurate information may cause a provider to deny treatment, delay an order, recommend a different dose, or discontinue service.
5. Independent Clinical Judgment and No Guaranteed Approval
Every prescription request is subject to review by an appropriately licensed provider. Submitting a questionnaire, selecting a medication or dosage, making a payment authorization, or previously receiving a prescription does not guarantee approval.
The provider exercises independent professional judgment and may:
- Request additional information;
- Recommend a different medication, strength, quantity, or treatment plan;
- Determine that telehealth review is insufficient;
- Require an in-person examination or care from another provider;
- Decline to prescribe; or
- Discontinue or refuse renewal of treatment.
Baton Rouge Pharmacy does not direct or override a provider’s independent clinical judgment.
6. Prescription Products
Prescription products may be dispensed only after valid provider authorization. Medication appearance, manufacturer, packaging, tablet shape, tablet color, imprint, or other non-clinical characteristics may differ from website photographs or prior fills while containing the prescribed active ingredient and strength.
You agree to:
- Use medication only as prescribed;
- Review all directions, warnings, contraindications, and pharmacy materials;
- Keep medication secure and away from children and unauthorized users;
- Never share or resell prescription medication;
- Contact a provider or pharmacist with medication questions; and
- Promptly report serious or unexpected reactions.
7. Sildenafil and Tadalafil Safety
The website currently describes prescription sildenafil and tadalafil for erectile dysfunction. These medications are not appropriate for everyone.
Do not use these products with nitrates in any form, including nitroglycerin or isosorbide, or with riociguat. Other medicines and health conditions may also create serious risks or require dose adjustments. Only a qualified prescriber can determine whether a medication is appropriate for you.
The website’s summaries do not replace the complete prescribing information, medication guide, pharmacy instructions, or advice from your healthcare provider.
8. Pricing, Charges, and Payment Authorization
Prices, fees, quantities, renewal intervals, discounts, shipping charges, and available treatment options are shown on the website or during checkout and may change prospectively.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize us and our payment processor to charge applicable amounts, including medication, dispensing, prescriber-review, shipping, taxes, renewal, and other disclosed charges.
The website presently describes a $35 prescriber fee. With an eligible 90-day automatic-renewal plan, the website states that this fee covers provider review for one year. Without automatic renewal, the fee may apply to each new order. The exact fee structure displayed and accepted at checkout controls if it differs from this summary.
No prescription medication charge should be finalized unless and until the applicable prescription request is approved, except for any separately disclosed and legally permissible consultation, administrative, or provider-review fee.
9. Automatic Renewal
When you enroll in automatic renewal, you authorize recurring charges at the price and frequency disclosed during enrollment, unless you cancel before the applicable processing deadline.
The website presently describes automatic renewal as a 90-day refill cycle with free shipping and an annualized prescriber-fee benefit. Before enrollment, the checkout process should disclose:
- The products and quantities included;
- The recurring amount or method for calculating it;
- The billing and shipment frequency;
- Any prescriber or review fee;
- How to cancel or modify renewal; and
- Any deadline required to prevent the next charge or shipment.
You are responsible for keeping your payment, shipping, health, and medication information current. Renewal remains subject to clinical appropriateness, prescription validity, legal requirements, product availability, and provider authorization.
To cancel or modify automatic renewal, contact [CANCELLATION EMAIL/ACCOUNT METHOD] before [NUMBER] days prior to the next scheduled processing date. Cancellation stops future renewals but does not reverse an order already reviewed, processed, compounded, dispensed, or shipped, except where required by law.
10. Shipping and Delivery
Approved orders are shipped only to eligible Louisiana addresses using the carrier and method disclosed at checkout. The website currently identifies USPS and plain, discreet packaging.
Estimated processing or delivery times are not guarantees. Delays may result from clinical review, incomplete information, weather, holidays, carrier operations, address errors, payment issues, inventory, legal restrictions, or events outside our reasonable control.
You are responsible for providing a secure, accurate delivery address and for protecting delivered medication from theft, heat, moisture, children, animals, and unauthorized access. Contact us promptly if a shipment is missing, damaged, incorrect, or appears compromised.
We may restrict delivery to P.O. boxes, forwarding services, temporary addresses, or locations where delivery is unsafe or unlawful.
11. Refunds, Returns, Replacements, and Errors
Prescription medications generally cannot be returned for reuse or resale. All sales are final once an order has been processed and shipped, except where applicable law requires otherwise or the pharmacy confirms an error attributable to us.
If you receive the wrong medication, wrong strength, damaged package, or another dispensing or fulfillment error, do not use the product. Contact us promptly at [CONFIRMED SUPPORT EMAIL] and retain the packaging for review.
The separately posted Refund Policy is incorporated into these Terms. If these Terms conflict with the Refund Policy, the provision that is more protective of patient safety and required by law will control.
12. Accounts and Security
You are responsible for protecting account credentials and restricting access to your email, devices, and account. Notify us promptly if you suspect unauthorized access.
You may not:
- Access another person’s account without authorization;
- Circumvent security or eligibility controls;
- Introduce malware, automated scraping, or harmful code;
- Probe or test the website for vulnerabilities without written permission;
- Interfere with website operation; or
- Use the Services in a manner that violates law or another person’s rights.
We may suspend or terminate access when we reasonably believe an account presents a safety, fraud, privacy, security, legal, or operational risk.
13. Electronic Communications and Consent
You consent to receive service-related communications electronically, including account notices, order updates, renewal reminders, receipts, requests for information, policy updates, and legally required disclosures.
Standard email and text messaging may not be fully secure. Do not send sensitive medical details through the website’s general contact form or ordinary email unless specifically instructed. Use the designated secure questionnaire, patient portal, or clinical communication channel for protected health information.
Marketing communications, if any, will be handled according to applicable consent and opt-out requirements. You may opt out of promotional email without losing access to essential service communications.
14. Privacy and HIPAA
Our collection and use of personal information are described in the Privacy Policy. Uses and disclosures of protected health information by a HIPAA-covered entity are governed by the applicable Notice of Privacy Practices.
The website Privacy Policy is not a substitute for a legally required HIPAA Notice of Privacy Practices. Where HIPAA applies, the Notice of Privacy Practices controls with respect to protected health information.
15. Intellectual Property
The website, branding, layout, text, graphics, photographs, software, icons, videos, trademarks, and other content are owned by or licensed to Baton Rouge Pharmacy and are protected by intellectual-property laws.
We grant you a limited, revocable, nonexclusive, nontransferable license to use the website for your personal, lawful, noncommercial healthcare and purchasing purposes. No ownership rights are transferred.
You may not copy, republish, sell, reverse engineer, create derivative works from, or commercially exploit website content without prior written permission, except as permitted by law.
16. Third-Party Services and Links
The Services may depend on third-party providers, including prescribers, pharmacies, payment processors, hosting companies, questionnaire platforms, email services, analytics providers, shipping carriers, and other vendors. Third-party services may have separate terms and privacy practices.
We are not responsible for third-party websites or services that we do not own or control. A link or integration does not necessarily constitute endorsement.
17. Service Availability and Changes
We may change, suspend, restrict, or discontinue any part of the Services, treatment options, prices, promotions, delivery areas, renewal plans, website features, or vendor relationships at any time, subject to existing legal obligations and orders already accepted.
We do not guarantee that the website will always be uninterrupted, secure, complete, or error-free.
18. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND NON-CLINICAL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
Nothing in these Terms disclaims duties that cannot legally be disclaimed, including applicable professional, pharmacy, product-liability, consumer-protection, privacy, or patient-safety obligations.
We do not warrant that any treatment will produce a particular result. Individual response, side effects, tolerability, and clinical outcomes vary.
19. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BATON ROUGE PHARMACY AND ITS NON-CLINICAL AFFILIATES, OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND VENDORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM THE WEBSITE OR NON-CLINICAL SERVICES.
Any limitation applies only to the extent lawful and does not limit liability that cannot be excluded under applicable law. It does not alter the professional duties of a prescribing provider or dispensing pharmacy.
Counsel should insert an appropriate direct-damages cap, if desired and enforceable: [LIABILITY CAP].
20. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Baton Rouge Pharmacy from third-party claims arising from your unlawful use of the Services, material misrepresentation, unauthorized use of another person’s information, diversion or resale of medication, or violation of these Terms.
This section does not require a patient to indemnify a healthcare provider for the provider’s own negligence, professional misconduct, unlawful conduct, or violation of applicable duties.
21. Governing Law and Venue
These Terms are governed by the laws of the State of Louisiana and applicable federal law, without regard to conflict-of-law principles.
Unless applicable law requires otherwise, any court proceeding relating to the non-clinical website Services must be brought in a state or federal court located in East Baton Rouge Parish, Louisiana, and the parties consent to that jurisdiction and venue.
Optional arbitration provision: No arbitration or class-action waiver is included in this draft. Counsel should determine whether one is appropriate, lawful, clearly disclosed, and consistent with healthcare and consumer-protection requirements.
22. Changes to These Terms
We may update these Terms by posting a revised version and changing the “Last updated” date. Material changes will apply prospectively. When required, we will provide additional notice or obtain consent.
Your continued use after the effective date of revised Terms constitutes acceptance to the extent permitted by law.
23. Severability and Waiver
If a provision is found unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver of future enforcement.
24. Entire Agreement
These Terms, the Privacy Policy, the applicable Notice of Privacy Practices, the Refund Policy, medication-specific disclosures, checkout terms, and any signed clinical consent form constitute the applicable agreement concerning the Services.
25. Contact Information
Tennis Friends LLC d/b/a Baton Rouge Pharmacy.com
Address: 12090 S Harrells Ferry Rd, Baton Rouge, LA 70816
General support: [CONFIRMED SUPPORT EMAIL]
Legal notices: [LEGAL EMAIL]
Privacy/HIPAA contact: midcity@rxtogeaux.com